asiand Terms of Use

When you join asiand, you agree to our terms of use. These terms set out the rules for account opening, deposits, withdrawals, game play, and dispute resolution. We enforce these terms consistently across all users and all game types — live-dealer tables, sportsbook, slots, and esports markets.

Our asiand platform is available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online gaming or wagering is prohibited. If you access asiand from a restricted jurisdiction, we reserve the right to suspend or close your account.

This page outlines the key terms that govern your use of asiand. If you have questions about any term or how we apply it, contact our support team via the help section on asiand.

Account Opening and Eligibility on asiand

To open an account on asiand, you must be of legal age in your jurisdiction and not a resident of a jurisdiction where online gaming is prohibited. You provide your full name, date of birth, email address, and phone number during registration. You are responsible for ensuring that all information you provide is accurate and current.

We reserve the right to verify your identity at any time. Before your first withdrawal, we require identity verification. You must provide a valid ID number (KTP, passport, or driver's license). Our verification team reviews your details; this typically takes a few hours during business hours. If we cannot verify your identity, we may suspend your account or close it without refund.

You are responsible for keeping your password confidential. We recommend using a strong password and enabling two-factor authentication (2FA) to protect your account. If you suspect unauthorized access, contact our support team immediately. We are not liable for losses resulting from unauthorized access if you have not taken reasonable steps to protect your password.

Deposits and Payment Methods on asiand

We accept DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet for deposits. Each payment method is linked to your account during registration. Deposits are instant — your balance updates immediately after payment confirmation. You can add or remove payment methods in your account settings at any time.

You are responsible for ensuring that your payment method is valid and that you have sufficient funds. We do not charge a deposit fee, but your bank or payment provider may apply charges. If a deposit fails, we will not credit your account. If you believe a deposit was processed but not credited, contact our support team with proof of payment.

We do not accept deposits from third parties. Your account balance is for your use only. If we detect deposits from multiple sources or suspicious payment patterns, we may suspend your account pending investigation.

Withdrawals and Account Verification on asiand

Withdrawals are processed to your registered payment method during business hours. We do not charge a withdrawal fee, but your bank or payment provider may apply charges. online payment, e-wallet, mobile banking, and local payment transfers often settle within hours. Bank transfers via online payment, e-wallet, mobile banking, or local payment may take a business day. We do not guarantee a specific processing timeline — settlement depends on your bank and payment provider.

Before your first withdrawal, we verify your identity. You must provide your full name, date of birth, and a valid ID number. Our verification team reviews your details; this typically takes a few hours during business hours. Once verified, you can request withdrawals. If we cannot verify your identity, we may suspend your account or close it without refund.

We may delay or refuse a withdrawal if we suspect fraud, money laundering, or violation of these terms. If your withdrawal is delayed, we will notify you and explain the reason. You can contact our support team to dispute a delayed withdrawal or request clarification.

Game Play and Betting Rules on asiand

When you place a bet on asiand — whether on live-dealer tables, sportsbook, slots, or esports markets — you agree to the rules of that game. Each game has its own payout table, odds, and volatility profile. We display these details in the game info section before you play. You are responsible for understanding the rules before placing a bet.

All outcomes on asiand are final once resolved. Live-dealer games are resolved when the dealer closes the betting window and the outcome is determined. Sportsbook bets are resolved when the event concludes. Slot spins are resolved when the reels stop. You cannot dispute an outcome once it is final.

We do not offer side bets, exotic rule variants, or unverified modifications to standard game rules. What you see on the table or in the game interface is what you get — transparent rules, clear payouts, and consistent game management across all sessions.

Bonus Terms and Conditions on asiand

We may offer promotional bonuses or welcome offers from time to time. Any bonus is subject to specific terms and conditions. We display bonus terms clearly before you accept an offer. You are responsible for understanding the terms before claiming a bonus.

Bonuses may have wagering requirements, game restrictions, or time limits. You must meet all bonus conditions before you can withdraw bonus funds. If you do not meet the conditions within the specified time, the bonus may expire and be forfeited. We do not refund expired bonuses.

We reserve the right to modify, suspend, or cancel any bonus offer at any time. If you have questions about a specific bonus, contact our support team.

KYC (Know Your Customer)

Identity verification required before withdrawal. We collect your name, date of birth, and ID number to comply with regulatory standards and prevent fraud.

2FA (Two-Factor Authentication)

A security layer that requires a verification code sent to your phone or email after login. Protects your account from unauthorized access.

Wagering Requirement

The amount you must bet before you can withdraw bonus funds. For example, a 5x wagering requirement means you must bet five times the bonus amount.

Jurisdiction-Restricted Access

Our services are available only where local law permits. Users are responsible for verifying compliance with their jurisdiction's regulations.

Dispute Resolution and Account Closure on asiand

If you have a dispute with asiand — such as a disputed transaction, a delayed withdrawal, or a disagreement about game rules — contact our support team via the help section on asiand. We will investigate your dispute and respond within a standard timeframe. Our support team is available in English and Indonesian.

If you are not satisfied with our response, you may escalate your dispute to our management team. We will review your case and provide a final decision. We aim to resolve disputes fairly and transparently. However, all outcomes on asiand are final once resolved, and we do not reverse game outcomes or refund lost bets.

You can close your account at any time by contacting our support team. If you close your account, any remaining balance will be returned to your registered payment method within a standard timeframe. Once your account is closed, you cannot reopen it without contacting our support team.

Data Protection and Privacy on asiand

We protect your personal information through encryption, secure password storage, and regular security audits. Your payment information is handled by certified processors and is never stored on our servers in plain text. We do not sell or share your data with third parties without your consent, except as required by law.

We collect your personal information to verify your identity, process deposits and withdrawals, and comply with regulatory requirements. We may also use your information to contact you about account issues, promotional offers, or changes to our terms. You can opt out of promotional communications in your account settings.

If you have concerns about your data or privacy, contact our support team. We maintain a privacy policy that outlines how we collect, use, and protect your information. You can review our full privacy policy in the footer section of asiand.

Jurisdiction and Legal Notice on asiand

Our services on asiand are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online gaming or wagering is prohibited.

If you access asiand from a jurisdiction where online gaming is prohibited, we reserve the right to suspend or close your account without notice. We may also forfeit any balance in your account if we determine that you accessed asiand in violation of local law.

Players in Jakarta, Surabaya, Bandung, Medan, and Semarang access asiand under the same terms. We do not impose regional restrictions within supported jurisdictions, but we reserve the right to restrict access if we determine that a user's location falls outside our service area.

Changes to These Terms on asiand

We may modify these terms at any time. If we make material changes, we will notify you via email or by posting a notice on asiand. Your continued use of asiand after we post changes constitutes your acceptance of the new terms. If you do not agree with the changes, you may close your account.

We encourage you to review these terms regularly to stay informed of any updates. If you have questions about any term or how we apply it, contact our support team.