asiand Platform Privacy Notice

This page describes what we collect when you use asiand and how we keep that data protected. When you open an account, deposit funds, or join a live-dealer table on asiand, we collect information necessary to verify your identity, process your payment, and deliver our service. We do not sell your data to third parties, and we use encryption to protect sensitive information.

Our privacy commitments centre on transparency and security. We explain what data we collect, who has access to it, how long we retain it, and what rights you have. We also describe how cookies work on asiand and how you can contact us if you have questions about your data.

Our services on asiand are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you have concerns about how we handle your information, contact our support team via the help section on asiand.

What Data We Collect on asiand

We collect information in three categories: account data, transaction data, and technical data. Account data includes your name, date of birth, email address, phone number, and ID number (KTP, passport, or driver's license). We require this information to verify your identity before your first withdrawal and to comply with regulatory standards.

Transaction data includes your deposit and withdrawal history, payment method details, and game activity. We record which games you join, your bet amounts, and outcomes. We use this data to process your payments, calculate your balance, and detect fraud or suspicious activity.

Technical data includes your IP address, device type, browser version, and session logs. We collect this information to troubleshoot technical issues, improve our platform, and protect against unauthorized access. We also use technical data to understand how users navigate asiand and which features are most popular.

How We Use Your Data on asiand

We use your account data to verify your identity, process your deposits and withdrawals, and communicate with you about your account. We send emails or SMS messages to confirm transactions, reset passwords, or notify you of account changes. We do not send marketing emails unless you opt in.

We use transaction data to calculate your balance, resolve disputes, and detect fraud. If we notice unusual activity — such as multiple failed login attempts or a withdrawal to a different payment method than usual — we may freeze your account temporarily and contact you to verify the activity.

We use technical data to maintain and improve asiand. We analyze which games are most popular, which payment methods users prefer, and where technical issues occur. This helps us optimize our platform and add features that users request.

Third-Party Processors and Data Sharing on asiand

We share your data with third-party processors who help us deliver our service. Payment processors handle your deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet. These processors are certified and comply with payment security standards. We do not share your full payment details with them — only the information necessary to process your transaction.

We may share your data with regulatory authorities if required by law. For example, if we receive a court order or a request from a government agency, we may disclose your account information. We will notify you of such requests unless we are legally prohibited from doing so.

Our servers may sit outside your jurisdiction. Your data may be stored or processed in countries other than Indonesia. By using asiand, you consent to this international data transfer. We apply the same security standards to all data, regardless of where it is stored.

Data Retention and Deletion on asiand

We retain your account data for as long as your account is active. If you close your account, we retain your data for a standard period to comply with regulatory requirements and resolve any outstanding disputes. After this period, we delete or anonymize your data.

We retain transaction data for a minimum of five years to comply with financial regulations. This includes your deposit and withdrawal history, game activity, and payment method details. We do not delete this data on request — it is retained for regulatory compliance.

You can request deletion of your account data by contacting our support team. We will close your account and delete your personal information after the retention period expires. However, we may retain anonymized data for statistical and analytical purposes.

Cookies and Tracking on asiand

We use cookies to remember your login status, language preference, and account settings. Cookies are small files stored on your device that help us recognize you when you return to asiand. You can disable cookies in your browser settings, but this may affect your ability to use asiand.

We use analytics cookies to track how users navigate asiand, which games are most popular, and where technical issues occur. These cookies do not identify you personally — they collect aggregate data about user behaviour. We use this data to improve our platform and optimize user experience.

We do not use tracking cookies to follow you across other websites. Our cookies are limited to asiand and do not share data with third-party advertisers.

KYC (Know Your Customer)

Identity verification required before withdrawal. We collect your name, date of birth, and ID number to comply with regulatory standards and prevent fraud.

Data Encryption

We use industry-standard encryption (SSL/TLS) to protect sensitive information such as passwords and payment details. Data is encrypted in transit and at rest.

Third-Party Processor

A company that helps us deliver our service, such as a payment processor or hosting provider. We share only the data necessary for them to perform their function.

Data Retention

The period we keep your data after you close your account. We retain transaction data for regulatory compliance; personal data is deleted after a standard period.

Your Rights and Contact Information

You have the right to access, correct, or delete your personal data. You can update your account information in your account settings on asiand. If you want to access a copy of all your data, request a correction, or ask us to delete your data, contact our support team via the help section on asiand.

We aim to respond to data requests within a standard timeframe. If you are not satisfied with our response, you may file a complaint with the relevant data protection authority in your jurisdiction.

If you have questions about our privacy practices, contact our support team. We are available in English and Indonesian. Players in Jakarta, Surabaya, Bandung, Medan, and Semarang can reach us through the same support channels.

Our Privacy Commitments on asiand

We at asiand are committed to protecting your privacy and keeping your data secure. We use encryption, secure password storage, and regular security audits to prevent unauthorized access. We do not sell your data to third parties, and we limit access to your information to employees and contractors who need it to deliver our service.

We review our privacy practices regularly and update this notice if our practices change. If we make material changes to how we collect or use your data, we will notify you via email or a notice on asiand. Your continued use of asiand after such changes constitutes your acceptance of the updated privacy notice.

Our services on asiand are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online gaming is prohibited. If you have questions about our privacy practices or your data, contact our support team.