asiandFrequently Asked Questions
Users of asiand ask questions about account setup, payment methods, game rules, and account security. Our FAQ addresses the most common topics so you can understand how our platform works and what to expect at each step. Whether you're new to asiand or an existing member, this page covers deposit and withdrawal flows, live-dealer table basics, sportsbook betting on Liga 1 and Piala AFF, slot game mechanics, and account protection tools.
This page aims to answer your questions quickly without requiring you to contact support. If your question is not covered here, our support team is available via the help section on asiand in English and Indonesian. For legal matters, jurisdiction compliance, or detailed policy information, please refer to our full Terms of UsePrivacy Policyand Legal Notice
Read the sections below in the order that matches your need. If you're opening your first account, start with "Account and registration". If you're ready to deposit, move to "Payments and transactions". All answers reflect our current policies and processes.
- Account and registrationhow to start, KYC verification, password recovery, account security
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers
- Game mechanics and rulesRTP, loyalty tiers, sportsbook markets, live-dealer tables, slots, esports
- Account control and supportaccount settings, contact methods, multi-account policy, jurisdiction compliance
Questions and answers
Account and registration
To open an account on asiand, visit our registration page and enter your username, email address, mobile number, and password. Confirm your password and agree to our terms. Once you submit, we send a verification link to your email. Click the link to confirm your email address. Next, we require identity verification (KYC) before you can withdraw. Upload a photo of your ID and a selfie. Our verification team reviews your documents and confirms your account within one business day. After verification, you can deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet and access all games on asiand.
To deposit via e-wallet, mobile banking, or local payment on asiand, log in to your account and go to the Deposit section. Select your payment method and enter your deposit amount. We generate a unique payment code or redirect you to the payment app. Complete the payment in your app, and the funds arrive in your asiand account within a few minutes. We accept online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet for deposits. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang can use any of these methods. Check that your payment method is active and has sufficient balance before depositing.
Our support team is available via the help section on asiand. Click the help icon or contact button in your account, and you can send a message in English or Indonesian. We respond to support requests within one business day. For urgent account or security issues, use the in-app chat feature to reach our team faster. We do not provide direct email addresses; all support goes through the asiand platform. Keep your account username and email address ready when you contact us.
On asiand, you can reset your password, enable two-factor authentication, update your email and mobile number, and review your transaction history. You can also set preferred payment methods for deposits and withdrawals. In your account settings, you can view your KYC verification status and manage your security preferences. You cannot edit your username or date of birth after account creation. If you need to change these details, contact our support team. All account changes are logged for security purposes.
No. Our policy allows one account per user. We identify multiple accounts by username, email, mobile number, payment method, and device fingerprint. If we detect multiple accounts registered to the same person, we reserve the right to suspend or close all accounts linked to that user without notice. Users are responsible for maintaining one active account on asiand. If you accidentally opened more than one account, contact our support team immediately to close the extra accounts before we detect them.
Payments and transactions
Yes. We support bank transfers via mobile banking, local payment, online payment, and e-wallet on asiand. To deposit via bank transfer, go to the Deposit section and select your bank. We provide you with a unique account number or transfer reference. Send the funds to the account number with your reference, and the deposit arrives within one to two business hours. Bank transfers may take longer during weekends or public holidays such as Idul Fitri, Idul Adha, or Imlek. Check that your bank account is active and has sufficient balance before transferring. Keep your transfer receipt for your records.
RTP stands for Return To Player. It is the percentage of all wagers that a slot game is designed to return to players over a large number of spins. For example, a game with an returns an average of 95 units per 100 units wagered. RTP is a long-term statistical measure and applies only over thousands of spins, not individual sessions. On asiand, popular slot games like Aviator, Sweet Bonanza, Gates of Olympus, and Fortune Tiger each have their own RTP. You can view the RTP and game rules before playing on asiand by selecting the game and viewing its information panel.
Our loyalty tier programme on asiand rewards your play with points on every wager. You earn points on slots, live-dealer tables, sportsbook bets, and esports markets. As you accumulate points, you progress through tiers, each offering higher point multipliers and exclusive benefits. Higher tiers unlock faster point conversion and access to premium tables with lower minimums. Your tier resets annually, and progress is tracked in your account dashboard on asiand. Points expire after twelve months of inactivity, so play regularly to maintain your tier status and benefits.
Game mechanics and rules
Live-dealer tables on asiand are available after you log in to your account. Go to the Live section and select your game — blackjack, roulette, baccarat, Dragon Tiger, or Sic Bo. Each table displays the current dealer, number of players, and minimum and maximum bet limits. Click a table to join, and a live video stream opens with the dealer and table. Our dealers speak English and Indonesian. You can chat with the dealer and other players using the chat feature. Tables fill up during peak hours, so you may need to wait or select a different table during busy times such as Liga 1 match days or Piala AFF tournaments.
Our sportsbook on asiand covers football leagues and tournaments including Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and international friendlies. We also offer markets on MotoGP, badminton, and esports tournaments including Mobile Legends, Free Fire, and PUBG Mobile. Markets vary by event and availability. Check the sportsbook section on asiand to see current markets and odds. Bets are subject to verification and anti-fraud review before settlement.
Yes. You can request a withdrawal from your account balance on asiand at any time. Go to the Withdraw section, select your payment method, and enter your withdrawal amount. We verify your identity and account status before processing. If your account has pending KYC verification or fraud review, we may delay the withdrawal until verification is complete. Withdrawals to mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment typically arrive within minutes to a few hours. Bank transfers to online payment, e-wallet, mobile banking, or local payment may take one to two business hours. Withdrawals are not processed during public holidays.
If you forget your password, click the "Forgot your password?" link on the login page of asiand. Enter your username or email address, and we send a password reset link to your email. Click the link within 24 hours and enter a new password. If you do not receive the email, check your spam folder or contact our support team. For security, we do not provide your password via support; you must reset it yourself via the link we send.
Compliance and account security
KYC (Know Your Customer) verification on asiand protects your account and complies with standard financial regulations. We verify your identity to confirm that your account belongs to you and to prevent fraud, money laundering, and unauthorized access. Verification requires a photo of your government-issued ID and a selfie. Our team reviews these documents and confirms your identity within one business day. After verification, you can withdraw funds. Unverified accounts may be limited in withdrawals and may be closed after 90 days of inactivity.
Yes. We protect your personal data through encryption and secure storage practices. Your payment information is processed by certified payment processors and is never stored on our servers in plain text. We do not sell or share your data with third parties without your consent, except as required by law. For details on how we collect, use, and protect your data, please review our Privacy PolicyIf you have concerns about your data or privacy, contact our support team.
Our services on asiand are available only where local law permits. We do not offer our services in jurisdictions where online gaming or wagering is prohibited. Users are responsible for verifying that access and use comply with the laws of their own jurisdiction. If you access asiand from a prohibited jurisdiction, we reserve the right to suspend or close your account without notice. For full details, please read our Legal Notice
Yes. Two-factor authentication (2FA) on asiand adds an extra layer of security to your account. After you enable 2FA, you must enter a code from your mobile app or email each time you log in. To enable 2FA, go to your account settings and select "Security". Follow the prompts to set up your authenticator app or receive codes via email. We recommend enabling 2FA to protect your account from unauthorized access.